Terms & Conditions

Unique Norway Tours AS
Organisation number: 935 255 511
Last updated: October 2025

1. General Information

These Terms & Conditions apply to all tours and services provided by Unique Norway Tours AS (“we”, “our”, “us”). By booking a tour, the customer (“you”, “the client”) agrees to these terms.

Our tours include Northern Light chases, Arctic landscape tours, snowshoe hikes, and private excursions operated in Tromsø and surrounding areas.

Bookings are made through Bokun, and payments are processed securely via Stripe.

2. Booking & Payment

• All tours must be booked through our official channels or approved partners.
• Full payment is required at the time of booking.
• All prices are stated in Euro (EUR) and include VAT (MVA) where applicable.
• If your card is billed in another currency, your card issuer’s exchange rate and fees apply.

3. Cancellations & Refunds

• Full refund for cancellations made 48 hours or more before the tour.
• No refund for cancellations made less than 48 hours before the tour or for no-shows.
• Cancellations must be sent by email to hello@uniquenorway.com or through the same booking platform.
• If a tour is cancelled by us due to severe weather, road closures, illness, or safety concerns, you may choose between a full refund or rescheduling to another available date.
• A tour is considered started once pick-up has occurred or the guide has met the guests at the agreed location. After this point, refunds are not available.

4. Northern Lights Disclaimer

The Northern Lights (Aurora Borealis) are a natural phenomenon and cannot be guaranteed.
Our guides always do their best to find clear skies and maximize your chances, but no refund is given if the Northern Lights are not visible during the tour.

5. Participant Responsibility & Safety

• Outdoor activities in Arctic conditions involve inherent risks, including slippery surfaces, cold temperatures, and changing weather.
• Participants must follow the guide’s instructions at all times.
• You must inform us in advance of any medical conditions or allergies that could affect participation.
• We reserve the right to refuse participation without refund if a guest is unfit, intoxicated, disruptive, or refuses to follow safety instructions.
• Participants under 18 years old must be accompanied by a responsible adult.

6. Equipment & Vehicles

• Lost or damaged equipment due to negligence may be charged at replacement cost.
• Smoking or vaping is not allowed in our vehicles. Seat belts are mandatory.

7. Pick-up & Punctuality

• Please be ready 10 minutes before the stated pick-up time.
• A 15–30 minute pick-up window may apply depending on conditions and logistics.
• Failure to be present when the vehicle arrives is considered a no-show and is non-refundable.

8. Photos & Media

• Our guides often take photos during the tour. Web-sized photos may be shared after the tour where included.
• Unless you request otherwise in writing before the tour, you grant us a non-exclusive right to use group or scenic photos (non-sensitive) for promotional purposes.
• We respect privacy requests — close-up photos can be removed on request.

9. Liability & Insurance

• You participate at your own risk. Unique Norway Tours AS is not liable for loss, injury, or damage unless caused by gross negligence.
• Our liability is limited to the total amount paid for the booked tour.
• We are not responsible for indirect losses, such as missed flights or additional expenses caused by delays.
• We recommend that all guests carry travel and medical insurance covering outdoor activities.

10. Cancellations by Third Parties

Some tours may include services from partner providers. In such cases, their terms and conditions may apply in addition to ours.

11. Privacy

We process personal data in accordance with GDPR and Norwegian privacy regulations.
Information is collected only for booking, communication, and delivery of tours and will not be shared with third parties except as required by law.

12. Governing Law

These Terms & Conditions are governed by Norwegian law.
Both parties will seek to resolve any dispute amicably before considering further action.